Help & Support

How can we help?

A little guidance for your journal. Find an answer, or get to know the simple ideas behind Cillia.

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A gentle beginning

Cillia in one minute

  1. Choose who it’s about. Just you, or someone else in your journal.
  2. Choose what you’re recording. A Moment, Check-In or another Event Type.
  3. Add what matters. A few words, a feeling, energy or photos. Dictate Note can help with the words.
  4. Find it again. Search, filter, find entries with photos or Jump to Date.
  5. See the journey. Insights bring you back to what you recorded.

Getting started

What is an entry?

An entry is one thing you want to remember: an experience, a check-in, a change or an everyday detail.

Choose the Person it is about and an Event Type. You can add a date and time, title, notes, feeling, energy and photos. It can be a few words or something more detailed; you don’t need to fill every field.

What’s the difference between Moment and Check-In?

Moment asks “What happened?” For example: “Birthday dinner with friends.”

Check-In asks “How is someone doing?” For example: “Feeling much better this morning.”

A sad memory can still be a Moment. A positive wellbeing update can still be a Check-In. The emotion doesn’t decide the Event Type.

Can I quickly create an entry from the Home Screen?

Yes. Touch and hold the Cillia app icon on your iPhone Home Screen to use Home Screen Quick Actions.

  • New Moment opens a new entry with Moment selected.
  • New Event opens a new entry with Health selected. You can choose another Event Type.
  • New Check-In opens a new entry with Check-In selected.

If you haven’t finished setting up Cillia, setup comes first. The usual 20-entry Free limit still applies; Cillia Unlimited lets you keep adding entries.

Entries & Event Types

Which Event Type should I choose?

Choose the type that best describes what you’re recording.

Moment
An experience or memory: joyful, ordinary, difficult or sad.
Check-In
How someone is doing, including their mood, energy or general wellbeing.
Appointment
A scheduled visit or meeting. It doesn’t have to be medical.
Medication
Medication or treatment. This built-in type powers medication-specific Insights.
Health
A health-related observation, without needing to make a diagnosis.
Setback
A difficulty or setback you want to keep track of.
Milestone
An important achievement or turning point.

Can I create my own Event Types?

Yes. Cillia Unlimited lets you create custom Event Types for the things that matter to you. They work as journal categories in entries, filters and Type Insights.

A custom type keeps its own meaning, even if it shares a name with a built-in type. A custom “Medication” type won’t power Medication Insights; choose Cillia’s built-in Medication type for that.

People

Can I use Cillia just for myself?

Absolutely. Cillia works for your own journal, and you can add more People later if you want to record other journeys too.

Each new entry belongs to one selected Person. This keeps different journeys distinct. Timeline filters and individual Insights let you focus on one Person.

What happens when I archive a Person?

Their entries and photos stay in your journal. Archiving sets a Person aside from the usual choices for new entries; it doesn’t erase their history.

You can restore them in People at any time. Archived People with entries can still be viewed in Insights. Your own “Me” profile cannot be archived.

Feelings & Energy

What do Good, Okay and Hard mean?

These are optional feelings you choose for an entry. Hard simply means you recorded that moment as feeling difficult.

Cillia doesn’t classify your writing automatically. These labels aren’t a diagnosis, a severity score or AI sentiment analysis. They are your reflections, in your own context.

How does Energy work?

Energy is an optional personal reflection, on a five-point scale: 1 Very low, 2 Low, 3 Medium, 4 Good, 5 High.

It isn’t a clinical measurement. Individual Insights average only the energy values you recorded for the selected Person and period; entries without energy don’t enter that average.

Search & finding entries

How do Timeline filters work?

Filter by Person, Event Type or With Photos, or combine them with a search. Filters narrow what you see without changing your entries.

How do I find entries with photos?

Choose With Photos in the Timeline filters. It shows entries with at least one attached photo. You can also combine it with a Person, Event Type or search.

What does Jump to Date show?

Jump to Date answers “What happened on this day?” across your complete journal.

Your current search, Person, Event Type and With Photos filters do not limit it. A calendar dot means at least one journal entry exists on that day. Select a date to see all its entries, across all People and types.

Previous and Next move to the nearest earlier or later day containing entries. Returning to the Timeline keeps your search and filters.

Insights

How do Insights work?

Insights use what you actually record: entry counts, Event Types, feelings, energy and medication information. Cillia doesn’t invent events or use AI to decide what your journey means.

Choose a Person and a period to explore their journal. Many values, including Feelings and Types, open the original entries behind them. Insights help you revisit the journey; they don’t replace it.

Which time period do Insights use?

The overview offers 7 days (today and the six days before), Past month (from one calendar month ago through today) and All time (the recorded history).

Activity, Feelings, Energy, Types and Clinical Days follow that period and the selected Person. Feeling and Type details keep the scope you opened them from.

Medication History uses all recorded history for the selected Person, regardless of the overview period. Medication Exposure has its own recent window; Daily Medication Log uses the day you choose.

What does Activity show?

For an individual Person, Activity shows the number of entries, the number of Event Types used and, when a feeling has been recorded, the most frequently recorded feeling in the selected period.

It describes your journal activity, not how active or healthy someone was.

Where do the Feeling counts come from?

Good, Okay and Hard count the feelings you actually recorded for the selected Person and period. An entry without a recorded feeling is left out; it isn’t automatically counted as Okay.

Tap a feeling with entries to revisit those moments and open an entry if you want to edit it.

What does Types show?

Types shows how often you used each Event Type in the selected period. Tap a type with entries to open the journal entries behind its count.

Built-in and custom types remain separate. Two custom types also stay separate even if they have the same name. With All People selected, Type history spans the whole journal for that period.

What can I see with All People selected?

All People gives a journal-wide overview for the selected period: recorded entries, Moments captured, entries over time, Event Types and entry counts by Person.

It doesn’t combine everyone’s feelings, energy or medications. Select an individual Person to explore those parts of their journey.

Medication & health

How does Medication History work?

Entries using Cillia’s built-in Medication type build a history from what you’ve recorded for one Person. You can open a medication to see its entries, dates, latest detected dose and recorded dose changes.

Ongoing and incomplete histories are included. “Started” and “First taken” refer to the first entry in that group; “Last taken” refers to its latest entry, including a recorded stop. These dates don’t prove when treatment began or ended, or that medication was taken.

A history can span gaps and restarts. Cillia keeps one group for the same medication and Person rather than splitting it into separate treatment courses.

How does Cillia know which medication entries belong together?

Cillia looks for the medication name in the entry title. If the title is empty, it uses the notes. Entries with the same recognised name are grouped for the same Person.

For example, “Tramadol 50 mg” and “Tramadol 100 mg” belong to the same history. The recognised dose is separated from the name, so a dose change doesn’t create a new medication.

Capitalisation and extra spaces don’t matter. Punctuation is treated as a separator between words. Cillia also recognises a limited set of alternate names, such as “Dexa” and “Dexamethasone”. It doesn’t recognise every spelling, brand name or abbreviation.

For the clearest history, use one medication per entry, keep its name consistent in the title, and put extra context in Notes. Unrecognised spelling or extra wording can create separate groups. Your original entries stay unchanged.

Which dose details can Cillia recognise?

Cillia recognises the first written amount followed by mg, g, ml, drop or drops, with or without a space and with a decimal point or comma. Common half-, quarter- and three-quarter-tablet notation is set aside when finding the name.

Other units or more complicated wording may not be recognised. Entries without a detected dose still appear in the history. Dose changes compare the recognised dose text, so writing an equivalent amount in a different unit can also appear as a change.

What does Current Medication mean?

Current Medication is inferred from the journal: a group is shown when its latest entry is no more than 30 days old and that latest entry isn’t recognised as a stop. This is a record-based summary, not a confirmed medication list.

Stop wording is recognised in the title, or in notes only when the title is empty. The recognised words are “stop”, “stopped”, “discontinued”, “pause”, “paused”, “last”, “final”, “abgesetzt”, “gestoppt” and “pausiert”.

Those words can be interpreted as a stop even within a longer sentence. A later entry without a stop marker can make the same group appear current again. Check the original entries if the summary doesn’t look right.

What can I explore in Medication Insights?

Medication History
Revisit all recorded medications for one Person, including ongoing and incomplete histories.
Current Medication
Get a quick picture of what recent entries suggest is current, without reading the whole medication history.
Medication Exposure
Bring together recorded doses and supported totals from the past 24, 48 or 72 hours, so you can review recent medication activity without adding up entries yourself.
Medication Timeline
See how several medications fit together over time by comparing the beginnings, ends and overlaps of their recorded histories. Longer and shorter spans are easier to spot, but may include gaps and restarts.
Recent Medication Changes
Catch up on the five latest detected starts, stops and dose changes, so you can get your bearings or prepare for an appointment without piecing together the full history.
Daily Medication Log
Reconstruct the medication activity recorded for a chosen day, without searching the whole journal.

These tools summarise journal data. They do not give prescribing or medical advice.

What do Medication Exposure totals include?

Exposure uses the selected Person’s built-in Medication entries in the past 24, 48 or 72 hours. Recognised stop entries are excluded.

Grams and milligrams can be combined into a mass total. Drops are totalled separately. Other detected amounts, such as ml, remain visible without being added together; missing doses are noted.

These are totals of recorded information, not a measure of medication in someone’s body or a recommendation about what to take.

What do the medication calendar dots mean?

In Daily Medication Log, a dot means that the selected Person has at least one built-in Medication entry on that day. The calendar uses their full recorded medication history, independent of the overview period.

This is different from Jump to Date, where dots mean any journal entry across the complete journal. Health entries and custom types called “Medication” don’t create medication-calendar dots.

What is a Clinical Day?

A Clinical Day is a day with a built-in Medication or Health entry for the selected Person, within the selected Insights period.

A Moment or Check-In alone doesn’t create one. Neither does a custom type named “Medication” or “Health”.

Clinical Day Timeline brings together that Person’s Medication or Health activity and surrounding journal entries from the same day, in time order. Seeing recorded energy, wellbeing and other observations alongside treatment changes can help you notice patterns to revisit. It doesn’t show that a medication caused a change.

Photos & Dictate Note

How do photos work?

Photos belong to entries. Add photos when creating or editing an entry, and use the photo controls to remove or reorder them.

With Photos helps you find those entries again. Export Backup includes the attached photos and their order.

Does Cillia keep the audio when I dictate a note?

No. Dictate Note temporarily captures microphone input and uses Apple’s on-device speech system to turn it into text. Cillia does not save an audio recording.

You review and edit the transcript first. Only when you choose Add to Notes is the text added to your entry draft, alongside any existing notes. Save the entry to keep it.

Microphone permission is required. iOS may need to download language resources first; Cillia doesn’t switch to a remote transcription service if they are unavailable.

Backup & restore

What does Export Backup include?

Export Backup creates a Cillia backup containing your entries and their details, attached photos and photo order, People and their entry assignments, and custom Event Types. Archived People and types are included too.

Keep the complete backup somewhere safe. It may contain private journal information and photos, and Cillia doesn’t add password protection to the export.

Will Import Backup replace my journal?

Yes. Import replaces your current journal; it does not merge two journals. With a current Cillia backup, entries, attached photos, People and custom Event Types are replaced by the backup’s contents, including their associations and archive status.

Export your current journal first if you want to keep it. Cillia warns you before you choose “Import and Replace Existing Data”. A damaged or unsupported backup is rejected; a failed import leaves the existing journal in place.

Supported older Cillia backups and legacy JSON exports can also be imported, but can only restore the information those formats contain. Cillia Unlimited ownership comes from Apple and isn’t part of a journal backup.

Cillia Free & Unlimited

What happens after 20 entries?

Cillia Free allows up to 20 currently stored entries. The 20th entry is included. Once 20 entries exist, creating another requires Cillia Unlimited.

Your history stays readable and editable. You can still delete entries, and deleting one frees a slot. Search, Insights, photos, dictation and backups remain available. Entries belonging to archived People still count.

This is not a time-limited trial. Your entries don’t expire. Importing a larger backup is also allowed; creating new entries then requires Unlimited or fewer than 20 stored entries.

What does Cillia Unlimited unlock?

Cillia Unlimited is a one-time purchase that unlocks unlimited entries and custom Event Type creation. There is no subscription.

The app shows the current price supplied by the App Store before you buy.

How do I restore Cillia Unlimited?

Choose Restore Purchases in Cillia Unlimited while using the Apple Account that owns the purchase. Apple checks the purchase and restores access if it is available for that account.

Restoring a purchase doesn’t restore your journal. Use Import Backup for your entries and photos.

Privacy & support

Where can I read about privacy?

Our Privacy Policy explains how Cillia handles journal information, dictation, backups, App Store purchases, website visits and messages you send us.

What should I include when reporting a problem?

Tell us what happened and what you were trying to do. For an app issue, your Cillia version and iOS version can help.

Please leave private details out of screenshots, and avoid sending journal backups unless they’re needed to resolve the issue.

Here to help

Still need help?

If you’re having trouble or something doesn’t make sense, get in touch.

Contact us